Blytheco Support Services and FAQs

Support Services Offered:
Blytheco provides the following telephone, remote-access* and onsite support for Sage MAS 500, MAS 200,
MAS 90, BusinessWorks, MIP Fund Accounting & Fundraising, Abra, SalesLogix, Sage Pro, Sage CRM, hardware, network and Microsoft products:

	Phone and Remote Access*		Hardware Repair & Upgrades
	On-site Support		Business/Accounting Practices Consulting
	Setup/ Installation		Procedural Consultation
	Software Implimentation		Training—Onsite & ATC Classroom
	Data file Rebulids		Forms/Custom Report Design
	Data Import/Export		Error Resolution

*Remote Access
Remote access includes modem access, PCAnywhere, telnet, ftp, and desktop streaming. These technologies allow us to provide support directly to your systems without having to travel to your site. The time savings will usually offest the cost of additional instruction time as well as travel time.

Hours
We have a dispatcher answering incoming support calls Monday through Friday from 8:00AM—5:00PM.
(See Help Desk.)

Billing Rates
Please call our support department for our current technician's rates. (949) 583-9500 x176 or e-mail us at:

Payment Forms Accepted
We accept Visa, Mastercard and American Express. Or fill out our one-page credit application.
Credit Application (PDF 8 kb)

Billing Policy
Support is billed on a semi-monthly basis. Each invoice represents services performed by our employees through the billing period. Each invoice will include the date of service, individual performing the work, service description, additional comments, number of hours, hourly rate, and total amount billed for all work performed. These invoices will include billings for travel time, on-site support and training, phone support, remote-access support, pickup and delivery, installation, set-up, consultation, research, duplication of problems, custom programming, system design and system testing.

Questions?
Please call our support department at (949) 583-9500 x1176, or e-mail us at

Request Support Now

Available Support Plans

Blytheco National Support: 1 page overview

Support Questions?
Please call our support department at (949) 583-9500 x1176, or e-mail us at

1.800.425.9843 • • Contact Us

Sage MAS 90• Sage MAS 200•Sage MAS 500 • Sage ERP X3 • Sage Abra HRMS•Sage Saleslogix CRM• Sage CRM • Sage Fundraising 50
Sage MIP Fund Accounting • Sage BusinessWorks•Sage FAS Fixed Assets•Sage Software Training•Network Security
Atlanta, GA • Columbia, SC • Columbus, OH • Dallas, TX • Denver, CO • Greenville, SC • Houston, TX
Los Angeles, CA • Minneapolis, MN • Nashville, TN • Orange County, CA • Tampa, FL
West Coast Region: 23161 Mill Creek Dr., Laguna Hills, CA 92653 • East Coast Region: 1100 Johnson Ferry Rd., Suite 450, Atlanta, Georgia 30342
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